Refund & Cancellation Policy

1. Digital SaaS Credit Delivery

Vistaro AI operates as a digital Software-as-a-Service (SaaS) platform. When you purchase a monthly subscription plan (Starter, Creator, Pro, or Agency), credits are electronically and instantaneously credited to your studio account upon payment gateway confirmation.

2. Subscription Cancellation Policy

You may cancel your recurring subscription at any time with zero cancellation penalties directly from the Billing section of your dashboard or by emailing our support team.

• Immediate Effect on Future Billing: Once canceled, your subscription will not renew for the subsequent billing cycle.
• Access Until Period End: You retain full access to all remaining credits and features until the conclusion of your paid billing period.
• Data Preservation: Your uploaded photos, projects, and exported videos remain securely preserved in your studio.

3. Refund Eligibility & Scenarios

Because video rendering involves immediate GPU and cloud computing resource consumption, refund eligibility is defined as follows:

• 7-Day Cooling-Off Period: If you purchased a subscription plan and have utilized less than 10% of the allocated monthly credits, you may request a full refund within 7 calendar days of the initial transaction date.
• Technical Failure: If a video generation fails due to a system-side rendering defect, our automated credit ledger immediately returns the deducted credits to your balance. If persistent technical issues prevent service utilization, our billing team will issue a refund upon verification.
• Duplicate / Accidental Charges: In the rare event of duplicate charges caused by network latency or multiple rapid clicks, we will immediately refund the duplicate payment in full.
• Ineligible Scenarios: Accounts where more than 10% of monthly credits have been utilized to render and export videos are ineligible for retroactive cash refunds.

4. Failed & Pending Payments

If your bank account or UPI is debited but the payment is marked failed at the gateway, Razorpay and your issuing bank automatically reconcile and reverse the transaction back to your original payment method within 5 to 7 business days.

5. Refund Processing Timeline

Approved refunds are initiated immediately via Razorpay. The refunded amount will reflect in your original payment method (Bank Account, UPI ID, or Card) within 5 to 7 business days, depending on your bank's settlement schedule.

6. How to Request a Refund

To request a refund or cancellation assistance, email our support team with your registered email and Razorpay payment ID: